Our registration and management practices are supported by a comprehensive set of policies and procedures, contained in our Operating Plan, which assure our compliance to the latest Care Standards.  These are available on request for inspection by parents / carers at the nursery.  Of particular note are the following:

Equal Opportunities Policy

Mama Bear’s Day Nursery welcomes all children and adults and does not discriminate in any way towards gender, race or ethnic origin, creed, colour, religion, disabilities or impairments. Every child and adult will be treated as an individual who has individual needs; this includes special educational needs where appropriate.

Complaints Procedure

If at any time you feel there is a problem please speak to a member of staff who you feel can appropriately deal with it, for example your child’s Keyworker, the Team Leader for that year group or the Manager. Alternatively you can write to the Manager or for the attention of the Directors who can be contacted at the registered address in Hanham or by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . See ‘Contact Us’ for more details.

If you do not feel we have dealt with your problem to your satisfaction you may wish to contact Ofsted at the following address:

OFSTED
Early Years Team
Piccadilly Gate
Store Street
Manchester
M1 2WD

Tel: 0300 123 1231

Child protection in the Nursery (excerpt)

Mama Bear’s Day Nursery believes that every child in our care has the right to freedom from abuse.

The fundamental responsibility of the nursery is to ensure the welfare and protection of children in our care. All staff are subject to background checks, including references from previous employers, clearance from the Criminal Records Bureau and Ofsted.

Behaviour Management

Our nursery staff believe in the strong promotion of children’s good behaviour through the acknowledgement and praise of positive, considerate and caring attitudes and actions. Staff encourage self-discipline, consideration and respect for others and for the property, facilities and surroundings of the nursery setting. We promote these values by treating children with respect and through leading by example. Staff act in a caring and considerate manner towards each other, and it is considered that in this way children will develop a positive attitude for the future and promote their independence.